Shipping policy

 

We currently offer shipping within the 50 U.S. states only. We do not ship to U.S. territories at this time.

Processing Time

We’re committed to getting your order to you as quickly as possible. Most orders are processed and shipped within 1-3 business days after you receive your order confirmation email. You’ll receive another notification with tracking details once your order has shipped.

For express orders placed after 9am EST, shipping will occur the following business day.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout based on your chosen shipping method. After your order ships, delivery times vary based on the shipping option selected:

- USPS Ground Advantage: 2-5 business days  

- USPS Priority Mail: 1-3 business days  

- UPS® Ground: 1-5 business days  

- USPS Priority Mail Express: 1-2 business days  

- UPS Next Day Air Saver®: 1 business day  

Please note that delivery times are estimates and are subject to potential carrier delays, which are beyond our control.

Order Status

Once your order has shipped, you will receive an email notification with a tracking number. Please allow up to 48 hours for tracking information to update. Most orders are delivered within 5-7 business days of shipping, but if you haven’t received your order within 14 days of receiving your shipping confirmation, please contact us at hello@ctwny.com with your name and order number, and we’ll assist in locating your package.

Address Changes

Please ensure your shipping address is correct before placing your order. Due to the speed of our fulfillment process, we are unable to make address changes after your order has been processed. If you notice an issue with your address, please contact us immediately at hello@ctwny.com. While we’ll do our best to assist, we cannot guarantee that the address can be changed once the order is in fulfillment.

Order Cancellation

If you need to cancel your order, contact us at hello@ctwny.com as soon as possible. We’ll make every effort to accommodate your request, but cancellations may not be possible once the order has reached a certain fulfillment stage. If cancellation is no longer an option, please refer to our Return Policy for assistance with returning the item after delivery.

Loss and Insurance

Please ensure that the delivery address provided is secure and correct. Once your order has been handed off to the shipping carrier, we are no longer liable for lost or stolen packages. However, if your package does not arrive as expected, please reach out to us at hello@ctwny.com, and we’ll do our best to assist you.

Shipping Holidays

Check the Weather and it's third-party carriers will not be shipping or delivering on:

• New Year’s Day
• Martin Luther King Jr. Day
• President’s Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Thanksgiving Day
• Christmas Day

If you have any questions or concerns, don’t hesitate to contact us at hello@ctwny.com.